Seamless integrations via a rapidly growing app marketplace and custom APIs Intelligent load balancing and auto-routing capabilities Proactive messaging using hyper-targeted rich media campaigns Best-in-class AI chatbots that focus on intent and engagement Unified inbox experience to manage conversations across digital channels This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance. With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals.Įnable frictionless remote work for your support teamġ) An intuitive and easy-to-use platform that does not require a complicated onboarding processĢ) Cloud-based solution that empowers agents to work conveniently on their laptops or phonesģ) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. Manage conversations across multiple channelsĭeliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view.Ĭut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength.
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